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Peoplecert CASM Exam Syllabus Topics:

Topic	Details
Topic 1	Agile concepts and practices: This part evaluates the knowledge of DevOps Developers regarding how various frameworks such as DevOps, ITIL, SRE, Lean, and Scrum facilitate Agile Service Management. These practices are vital for driving business value and improving service delivery.
Topic 2	Continuous Process Improvement: Discusses the necessity of ongoing process improvement through reviews and automation, ensuring that processes evolve to meet changing needs effectively.
Topic 3	Agile manifesto core values: This section of the exam measures the skills of Process Designers and covers the significance of cross-functional teams that promote trust, collaboration, and efficiency in achieving organizational goals. Understanding these core values is essential for fostering a productive work environment.
Topic 4	Two aspects of Agile Service Management: This area focuses on the skills of Consultants in learning about Agile Process Improvement and Agile Process Engineering. It ensures that processes are streamlined and effective, crucial for maintaining agility in service management.

Peoplecert Certified Agile Service Manager V2.1 Sample Questions (Q37-Q42):

NEW QUESTION # 37
Which of the following are NOT included in a Sprint Review?

A. Discuss what we will do differently next time
B. Review the current state of the Practice Backlog
C. Discuss challenges faced
D. Discuss what went well

Answer: A

Explanation:
The Sprint Review focuses on inspecting the increment and adapting the backlog, not on identifying improvement actions for the team.
A . Correct. Discussions on successes are part of the Sprint Review.
B . Correct. Challenges faced during the Sprint are addressed in the Sprint Review.
C . Incorrect. Reflection on what to do differently is a key focus of the Sprint Retrospective, not the Sprint Review.
D . Correct. Reviewing the state of the backlog is a central activity in the Sprint Review.
Reference:
Scrum Guide 2020: Sprint Review and Retrospective distinctions.

NEW QUESTION # 38
Which statement applies to Agile Process Engineering?

A. Shapes future increments on current business conditions
B. Has a linear, sequential approach
C. Robust documentation is required
D. All requirements are defined upfront

Answer: A

Explanation:
Agile Process Engineering focuses on adaptability and iterative design, aligning future iterations with current needs and business conditions.
A . Correct. Agile evolves based on current feedback and conditions, enabling flexibility and continuous improvement.
B . Incorrect. Agile avoids linear, sequential approaches, favoring iterative cycles.
C . Incorrect. Agile does not define all requirements upfront; it adapts as new needs emerge.
D . Incorrect. Agile minimizes documentation, focusing on value delivery over rigid processes.
Reference:
Scrum Guide 2020: Iterative and incremental development.
ITIL 4: Agile Service Management and adaptability.

NEW QUESTION # 39
Which statement describes the Definition of Done?

A. Items that need to be completed during the Sprint for success
B. From the Sprint Review, a description of what was completed during the Sprint
C. When a Team completes all of their work for a Sprint
D. Shared understanding of expectations for an increment or backlog item

Answer: D

Explanation:
The Definition of Done (DoD) is a shared understanding of what constitutes completeness for a backlog item or increment, ensuring transparency and quality.
A . Incorrect. This describes Sprint requirements, not the Definition of Done.
B . Correct. The DoD is an agreement among the team about the criteria that must be met for work to be considered done.
C . Incorrect. The Sprint Review reflects completed work but does not define the DoD.
D . Incorrect. Completing work for a Sprint doesn't necessarily mean adhering to the DoD.
Reference:
Scrum Guide 2020: Definition of Done.

NEW QUESTION # 40
Which of the following roles should be included in an Agile Service Management Team?

A. Developer
B. Leader
C. Designer
D. Customer

Answer: B

Explanation:
An Agile Service Management Team typically requires a Leader who guides the team in applying Agile practices, ensuring collaboration, and delivering value. Let's evaluate the roles:
A . Correct. A leader is necessary to inspire, guide, and ensure the team adheres to Agile principles. This role may overlap with an Agile Service Manager or Scrum Master.
B . Incorrect. While developers may be part of service delivery teams, they are not mandatory for every Agile Service Management team, which focuses more on service processes.
C . Incorrect. Designers may contribute to specific tasks, but they are not core members of Agile Service Management teams.
D . Incorrect. While the customer provides input, they are not part of the team but rather a stakeholder.
Reference:
ITIL 4 Service Value Chain: Roles and responsibilities in Agile Service Management.

NEW QUESTION # 41
An organization is currently managing some very complex projects and is struggling to keep team members properly focused so they deliver results on time. Which of the following could BEST help the teams focus on immediate needs and get more done?

A. ITIL
B. Scrum
C. DevOps
D. Lean

Answer: B

Explanation:
Scrum provides a framework for managing complex work by breaking it into manageable Sprints, fostering team collaboration, and delivering incremental results.
A . Incorrect. While Lean optimizes processes and removes waste, Scrum provides a structured framework to manage focus in complex projects.
B . Incorrect. DevOps improves collaboration between development and operations but does not provide specific mechanisms for managing focus in complex projects.
C . Incorrect. ITIL focuses on service management rather than iterative project delivery.
D . Correct. Scrum's iterative and incremental approach helps teams focus on immediate priorities and deliver value regularly.
Reference:
Scrum Guide 2020
Agile Practices for Complex Project Management

NEW QUESTION # 42
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